FAQs
💎 Products & Materials
Q: What materials are your jewelry made from?
A: Our jewelry is crafted from high-quality materials including sterling silver, gold-plated metals, and premium cubic zirconia. Each product page includes specific material details.
Q: Are your items hypoallergenic?
A: Yes, most of our jewelry is hypoallergenic and nickel-free, making it safe for sensitive skin. Please refer to the product description for exact details.
Q: Do your rings come in different sizes?
A: Yes, most of our rings are available in multiple sizes. We include a ring size chart on each product page to help you find the perfect fit.
📦 Orders & Shipping
Q: Do you ship within the USA?
A: Yes, we ship nationwide across the United States with standard and expedited shipping options available at checkout.
Q: How long will it take to receive my order?
A: Standard shipping typically takes 5–8 business days, while expedited shipping usually takes 2–4 business days. Shipping times may vary during peak seasons.
Q: Can I track my order?
A: Absolutely. Once your order ships, you’ll receive a tracking number via email to monitor your shipment.
🔁 Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return window from the delivery date. Items must be unused and in original packaging. Please visit our Return Policy page for more details.
Q: How do I start a return or exchange?
A: You can start the return or exchange process by contacting our support team at support@hokappa.com or using our Return Center page.
💳 Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover).
Q: Do you offer any discounts or promotions?
A: Yes! We regularly run seasonal sales and offer first-time customer discounts. Subscribe to our newsletter to stay updated on exclusive offers.
🛠️ Care & Maintenance
Q: How do I care for my jewelry?
A: To keep your jewelry looking its best, avoid contact with water, perfume, and chemicals. Store in a dry, cool place and clean gently with a soft cloth.
📞 Customer Support
Q: How can I contact customer service?
A: You can reach us at support@hokappa.com or through the Contact Us page. We typically respond within 24 hours during business days.
Q: Do you offer gift packaging?
A: Yes!